ZoNu Fashion Return Policy
We understand that shopping online for clothes can sometimes be tricky, especially when it comes to finding the perfect fit. That’s why ZoNu Fashion offers a simple and hassle-free return policy to ensure your satisfaction.
Here’s what you need to know:
- Return Window: You have 15 days from the date of delivery to initiate a return or exchange.
- Eligible Items: We accept returns and exchanges for unworn, unwashed, and undamaged items with all original tags attached.
- Non-returnable Items: We cannot accept returns on items like swimwear, lingerie, and accessories unless they are defective.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your clothing item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with tags intact.
Additional non-returnable items:
- Gift cards
- Customized or altered clothing
- Items marked as “Final Sale”
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
No Refund.
Exchanges (if applicable)
We only replace items if they are defective, damaged, or the wrong size was sent due to our error. If you need to exchange it for the same item, send us an email at zonufashionhub@gmail.com and send your item to:154, Jeeva Nagar 2nd Street, Madurai 625011.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to: 154, Jeeva Nagar 2nd Street, Madurai 625011.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over RS 1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
No Cash on Delivery (COD).
Zonu FashionBy shopping with ZoNu Fashion, you agree to our return policy.
We hope this information helps